Who do I contact about...

Consumables (paper and toner)

• School staff contact their relevant school office

• Faculty staff contact Faculty IT

• PhD and Honours students contact Faculty IT

Paper Jams in Printers/Photocopiers

• School Staff:  Paper jams are reported to your school office.  School office staff can obtain assistance from FECIT at any time.

• PhD and Honours students:  report paper jams to Faculty IT.

Building Access

• To get a building card - school staff contact their school office.  PhD and Honours students already have cards

• To have the card "endorsed" for the Honours room contact Faculty IT

• Problems with keys go to your school office.  PhD Students go to the Faculty Office.

Problems with lecture theatre equipment

• If you can't log on - contact Faculty IT or DoI Helpdesk on x59666

• If you can't access your PowerPoint files contact Faculty IT

• If something seems to be broken in the lecture theatre, contact x55909 - Infrastructure Services Help Desk

Computer Labs

• To book a lab - contact your school office. 

• To get software installed in the lab, you need to contact Faculty IT before the commencement of the semester.  Software cannot be installed during semester.  Faculty IT acts as a central point of contact when working with Scholarly Technology Services who manage the actual lab computers

• If you can't log on - contact Faculty IT

• If you can't access your Faculty server files, contact Faculty IT.

• If the computers in the lab appear "broken" - contact x55909 Infrastructure Services Helpdesk or Faculty IT who can report on your behalf.

• If you can't get into the labs, contact Faculty IT.

Problems with ESP - the ANU's corporate information system

• If you don't have access - you need to make a business case to your head of school and Faculty Secretary and/or Business Manager.

• If the ESP window won't open, contact Faculty IT.

• If you can't log in, call the DoI helpdesk on x59666 (option 2)

• If you are having problems in ESP itself with say a report or clearing a transaction, contact x59666 (option 1)

• If you can't print from ESP, contact Faculty IT.

Problems with telephones

• If you don't have a telephone, contact your School Administrator (FEC staff and Phd/Hons contact Faculty IT)

• If you have no dial tone or your Avaya phone displays an error message, contact Faculty IT.

• If your phone does not have the correct access, ie can't dial local calls or STD (if permitted) - check with your school office

• School Administrators can obtain assistance from Faculty IT at any time.

• If you want your phone upgraded to an Avaya IP phone with Calling Number Display, you need to make a case to your Head of School/Area.  They will then contact Faculty IT to make it happen.